Terms and Conditions and Consumer Information
Terms and Conditions and Consumer Information
Effective as of: 24 March 2026
Provider Information
The website and the services are operated by:
Sisák Lídia
Trade name: melengedő
Registered address: 1100 Vienna, Zelda-Kaplan-Weg 6/65, Austria
Email: hello@melengedo.com
Phone: +43 677 64331402
Website: https://www.melengedo.com
Scope of these Terms and Conditions
These Terms and Conditions apply to the services, events, ticket purchases, gift vouchers, and related orders and bookings available through the website melengedo.com.
By using the website, submitting a booking or registration, or purchasing a ticket or gift voucher, the user accepts the provisions of these Terms and Conditions.
Nature of the Services
The provider may offer, in particular, the following through the website: individual or group sessions, sound baths, meditation and self-awareness sessions, events announced for specific dates, ticket purchases for events, gift vouchers, related information, newsletters and contact options.
The services, dates, locations, participation fees, and other conditions displayed on the website may be subject to change.
Formation of the Contract
A contract between the user and the provider is formed when the user submits an order, booking, or registration and the provider confirms it, or when the ticket purchase or payment has been completed.
The provider is entitled to refuse a registration or order in justified cases, especially in the event of a technical error, incorrect price, incorrect availability or capacity information, or abusive use.
Prices and Payment
The prices displayed on the website are the prices determined by the provider. The currency of the prices and any applicable tax information are indicated in the relevant offer or during the payment process.
Payment may be made online through the payment options available on the website or in individual cases, by another method agreed with the provider.
The provider reserves the right to change prices. However, confirmed or already paid orders will always be subject to the price valid at the time of the order.
Ticket Purchases and Event Participation
An event ticket entitles the purchaser to participate in the specified event, at the specified time and under the specified conditions.
The purchaser is responsible for providing accurate information. The provider does not accept liability for any damage or disadvantage resulting from incorrect or incomplete data.
The provider reserves the right to change the date, location, or details of an event in justified cases. In such cases, the purchaser will be notified through the contact details provided.
The provider is entitled to refuse participation if a participant’s behaviour endangers the safe or peaceful conduct of the event.
Gift Vouchers
The provider may also sell gift vouchers or accept orders for gift vouchers.
A gift voucher may only be used according to the conditions stated on the voucher itself or in the related information. Gift vouchers cannot be exchanged for cash, unless required by mandatory legal provisions.
The period of validity, method of use, possible restrictions and redemption conditions of a gift voucher are determined by the provider in the relevant offer or in the information related to the voucher.
Cancellation, Changes, and Non-Attendance
If the provider publishes specific cancellation or rebooking conditions for a particular event or service, those specific conditions shall apply.
If no specific conditions are stated, the provider may decide at its own discretion whether to offer rebooking, partial credit, or another solution.
A participant’s non-attendance does not in itself create an automatic right to a refund, unless required by law or by separately published conditions.
Information on the Right of Withdrawal
A consumer is any natural person who acts for purposes that are outside their trade, business or profession.
In the case of online contracts, consumers generally have the right to withdraw from the contract within 14 days without giving any reason.
In the case of event tickets and participation rights for a specific date or period, the consumer does not have a 14-day right of withdrawal if the service is related to leisure activities and the contract provides for a specific date or period of performance.
Accordingly, consumers do not have a 14-day right of withdrawal in the case of event tickets, participation tickets for events, and similar bookings for a specific date or period.
In the case of the purchase of a gift voucher, the consumer has the right to withdraw from the contract within 14 days without giving any reason, unless a statutory exception applies.
In the case of a contract for the provision of services or for a gift voucher sent electronically, the withdrawal period begins on the day after the conclusion of the contract.
In the case of a contract for the sale of goods, the withdrawal period begins on the day on which the consumer, or a third party designated by the consumer other than the carrier, takes possession of the goods.
Where the right of withdrawal exists under the law, the following rules apply.
Exercising the Right of Withdrawal Where It Applies
If the consumer has the right of withdrawal, they may withdraw from the contract within 14 days without giving any reason.
To exercise the right of withdrawal, the consumer must inform the provider of their decision to withdraw by means of a clear statement using one of the following contact details:
Sisák Lídia / melengedő
1100 Vienna, Zelda-Kaplan-Weg 6/65, Austria
Email: hello@melengedo.com
Phone: +43 677 64331402
The consumer may use the model withdrawal form, but this is not mandatory.
The withdrawal deadline is met if the consumer sends the statement before the withdrawal period expires.
Exercising the Right of Withdrawal Where It Applies
If the consumer has the right of withdrawal, they may withdraw from the contract within 14 days without giving any reason.
In the case of a contract for the provision of services, the withdrawal period begins on the day after the conclusion of the contract.
In the case of a contract for the sale of goods, the withdrawal period begins on the day on which the consumer, or a third party designated by the consumer other than the carrier, takes possession of the goods.
To exercise the right of withdrawal, the consumer must inform the provider of their decision to withdraw by means of a clear statement using one of the following contact details:
Sisák Lídia / melengedő
1100 Vienna, Zelda-Kaplan-Weg 6/65, Austria
Email: hello@melengedo.com
Phone: +43 677 64331402
The consumer may use the model withdrawal form, but this is not mandatory.
The withdrawal deadline is met if the consumer sends the statement before the withdrawal period expires.
Legal Effects of Withdrawal
If the consumer lawfully withdraws from the contract, the provider will refund all payments received from the consumer without undue delay and no later than 14 days from the day on which the provider receives the withdrawal statement.
The refund will be made using the same payment method used by the consumer, unless the parties expressly agree otherwise.
Further Exceptions to the Right of Withdrawal
The right of withdrawal may also be excluded in other cases defined by law. These may include, in particular, certain perishable goods, products made to the consumer’s individual specifications, opened hygiene products or digital content where performance has begun with the consumer’s prior consent.
If the provider offers such a product or service, separate information will be provided in the relevant offer.
Model Withdrawal Form
Addressee:
Sisák Lídia / melengedő
1100 Vienna, Zelda-Kaplan-Weg 6/65, Austria
Email: hello@melengedo.com
I hereby declare that I withdraw from the contract for the purchase of the following product/service:
Order date:
Date of receipt:
Consumer’s name:
Consumer’s address:
Consumer’s email address:
Order number:
Date:
Signature, if submitted on paper:
Withdrawal by the Provider and Changes to Events
The provider is entitled to cancel, postpone or modify an event if this becomes necessary due to reasons beyond the provider’s control, illness, force majeure, safety reasons, organisational obstacles or other justified circumstances.
If an event is cancelled for a reason within the provider’s sphere of responsibility, the provider will inform the purchaser about the available options, including in particular a new date, rebooking or, where applicable, a refund.
Liability
The provider does not accept unlimited liability for the continuous, error-free, or uninterrupted operation and availability of the website.
The provider is not liable for damages resulting from incorrect data provided by the user, internet connection errors, errors by third-party service providers, force majeure or other reasons beyond the provider’s control.
Any exclusion or limitation of liability does not affect mandatory legal provisions, in particular consumer protection rules.
Health and Personal Responsibility
The user or participant takes part in the services and events at their own responsibility. In the case of health complaints, pregnancy, mental or physical conditions, or any other risk, the participant is responsible for assessing in advance whether participation is suitable for them and, if necessary, consulting a qualified professional.
Copyright
All content on the website, including in particular texts, images, graphics, logos, videos, and other materials, is the intellectual property of the provider or the respective rights holders.
Copying, distributing, publicly using, or modifying the content without prior written permission is prohibited.
Data Protection
Detailed rules on the processing of personal data are set out in the separate Privacy Policy, which is available on the website.
Complaints Handling
Users or consumers may submit complaints using the following contact details:
Email: hello@melengedo.com
Phone: +43 677 64331402
Postal address: 1100 Vienna, Zelda-Kaplan-Weg 6/65, Austria
The provider will review and respond to complaints as soon as possible.
Governing Law and Jurisdiction
These Terms and Conditions are governed by Austrian law, without prejudice to mandatory consumer protection provisions.
Online Dispute Resolution and Authority Information
Consumers are entitled to submit a complaint to the competent consumer protection or data protection authority and may use the available alternative dispute resolution forums where applicable to the specific case.
Final Provisions
If any provision of these Terms and Conditions is invalid or unenforceable, this shall not affect the validity of the remaining provisions.
The provider is entitled to amend these Terms and Conditions. The amended version enters into force upon publication on the website.